Article Published in Stylist Magazine, July 2010
Some may question why men would have their nails done. It’s a fair question, and yet, no one would question why women get their nails done, or why men brush their teeth, for that matter. The fact is that there’s nothing “feminine” about good grooming. Our wellness requires ongoing maintenance, some of which we can do for ourselves. For the rest, we can rely on professionals. Caring for our bodies should be a priority, regardless of gender. Like women, men have nails; granted, they may be neglected or abused, but their condition only justifies the need for professional nail care. Rather than question why men would want nail care, salon owners and nail professionals should consider how well their salons meet the needs of their male clients.
In the beauty business, which depends on attracting and retaining clients, why would any salon ignore half of its potential clients? It’s not intentional. Most salon owners would claim that men are welcome in their salons, but let’s be real. From the salon environment to the services offered to the products used, most salons presume that their clients will be female. And thus they are, not surprisingly. While the predominance of female clients may be the norm, it also represents a substantial opportunity. Attracting more male clients should be part of a larger strategy to appeal to a broader demographic: young and old, male and female.
To attract more male clients, a salon owner could install flat screen televisions, position a pool table in the reception area and apply for a liquor license. But how does any of that facilitate better nail services? Your business should operate as a beauty salon, not a bar. And the efforts made to attract male clients should not alienate your female ones. Both men and women should feel comfortable, respected and pampered in your salon. No one should be made to feel awkward for having any service your salon offers. Overcoming this may be the biggest challenge your salon faces.
Despite your preconceived notions, try to resist making assumptions about what your clients want. The feminization of nail services begins with the assumption that only women get their nails done, and all women want their nails polished. Besides, if you think in terms of masculine versus feminine, you’ve missed the point. Instead, consider making choices that are gender neutral. The service names and descriptions should not refer to gender, as that has nothing to do with the quality of the service, or the products used. And the pricing should be based on the service provided, not on who’s receiving it. The best analogy would be restaurants, which do not portion, describe or price dishes according to gender. A menu presents choices that are left for the diners to make. Likewise, your salon brochure should present choices that your clients will make.
Just as the ambience of a restaurant can either enhance or destroy the dining experience, your salon environment can facilitate, or distract from, the client experience. From color choices to furnishings to lighting to ambient music, your salon reflects your taste, or lack thereof. Ideally, these choices should be gender neutral also. Your chairs/stations should comfortably accommodate people of different sizes. Moreover, your furnishings should make your services accessible to people with physical limitations, like those who use wheelchairs.
One of the most enjoyable aspects of professional nail care is the personal interaction. Do your clients receive their services in privacy, or are they on display for others to see? Men, in particular, appreciate receiving services in privacy because, in addition to protecting their privacy, it focuses service providers on client interaction and the work at hand. Speaking of which, your service providers should not only be competent, but also capable of having intelligent conversations about subjects other than celebrity gossip.
At Precision Nails, we value our male clients for their no-nonsense approach to nail care. In fact, that’s why our Hand Detail and Foot Detail services treat and pamper, but do not include polish application. Likewise, our Hand Express and Foot Express services focus on the basics, which Our male clients usually leave their nails plain, but if they wanted a high-gloss shine achieved through buffing, or a polish application, they can have it for an additional charge. Just like our female clients can, for the same additional charge.
Based on our extensive experience, we can assure any potential male client that receiving professional nail care will not compromise his masculinity. Instead, he’ll receive quality, personalized services from a competent technician in privacy. Moreover, the results may finally convince him that there’s nothing “masculine” about having dirty nails, overgrown cuticles and/or rough, dry skin. Not that there’s anything particularly “feminine” about it either . . .
By Jaime Schrabeck, Ph.D.
Welcome to the Precision Nails Blog
As a salon owner and licensed manicurist, my perspective on the nail industry could not be more practical. While some may be offended by the opinions expressed, please understand that I want to share information and stimulate discussion. Whether you want your nails done or do nails professionally, I hope you find this blog both useful and interesting.
Jaime Schrabeck, Ph.D.
Materials on this website may not be reproduced, redistributed, transmitted, copied, cached, or otherwise used, without prior written consent of Jaime Schrabeck. To request consent, contact Jaime at consulting@precisionnails.com.
Jaime Schrabeck, Ph.D.
Monday, January 17, 2011
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment